Every effort is made to make your cat as comfortable and happy as possible during its stay with us. In order to help us do this, we would appreciate it if customers kept to their agreed appointment times and let us know in advance of any variation of agreed time.

Vaccinations:
Cats will only be allowed entry on production of a valid certificate of inoculation against Cat Flu and Feline Enteritis.
Health:
Please check your cat for fleas, worms and ear mites – where possible treat before coming to the cattery. If the cat has any existing health problems – requiring special diet, medication etc, it is crucial that we know of this in advance. Our insurance covers your cat for ailment acquired during the stay, but you will be asked to bear the veterinary costs for any problem the cat has before arriving in the cattery. The above also applies to problems arising from old age and to eating problems. We would also like to know if the cat has either recently or in the past been involved in any sort of accident.
Booking time:
Delivery and collection times are by appointment. If you find that you cannot stick to the agreed time, please ring and arrange a new time. It is recommended that cats are brought in the day before departure, as they tend to go missing. Customers have missed flights because of this.
Out-of-hours delivery and collection
Only by prior arrangement. An additional charge of £5.00 will be made.
Changes of booking dates:
Outside peak periods bookings can be changed with no penalty. Within peak periods the reduction or cancellation of the booking will be charged at the full rate unless the days cancelled can be let to another customer.
Deposits:
All new customers will be asked for a deposit of 25% of the value of the booking, which will be deducted from the final amount.
Payment:
By cheque or cash. We are sorry but we do not accept Euros, Credit cards and Debit cards. Payment is due on collection. Where the person collecting is not the person delivering, then either a post-dated cheque must accompany the delivery or the person collecting must be responsible for the payment.

And finally
We make a great effort to get to know and befriend your cat and hope your cat returns to you fit, healthy and happy. If this is not the case, we do want to know about it.